I make a phone call and you give me all the advice straight away. That’s just what you want. All friendly. You reply to me as soon as you get the information.

Welcoming, friendly staff and pretty easy going. If I have any questions you can answer them. Easy to understand everything we talk about. Happy with the service.

Very helpful, very friendly, take away all my worries. Nice to be known as a person not a number.

Friendly, informative. Atmosphere is nice. It’s a personal atmosphere and makes us feel important.

Do what’s required. Quick turnaround. No problems. Efficient.

Brilliant. Can’t fault anything. Always pleasant. Ask a question and get the right answer. Feel like I’ve known them for years. Under no pressure to sign and go away. Always ask if I would like a drink.

When I ring up they are always friendly, courteous and give an answer quickly. Really good friendly service. Like the fact that they are not so big. Not left out in the cold, like just a number.

Good friendly service, easy to get hold of. Does what it says on the tin!

Quite a happy team, great attitude, all have smiles on faces. Advice has sunk in – all gone in. I understand what I’ve done, what I should have done, what I shouldn’t have done. Feel apprehensive about the future but looking to receiving more good advice.

Easy to get hold of. Quick responses. Speak plain English. Always explains things easily to me. If I don’t get it you explain things in a different way so I do get it.