Individual

Always polite and efficient. Fast at getting back to me. Always get a warm welcome.

Welcoming, friendly staff and pretty easy going. If I have any questions you can answer them. Easy to understand everything we talk about. Happy with the service.

Do a cracking job, good cup of coffee. Friendly, is great.

Good friendly service, easy to get hold of. Does what it says on the tin!

Excellent, great, friendly, clear, concise plain speaking.

I make a phone call and you give me all the advice straight away. That’s just what you want. All friendly. You reply to me as soon as you get the information.

Very good, I look forward to our chats, I really do. Some people are really hard to talk to but you’re so easy to talk to. Very polite, kind and a happy team.

Friendly and approachable. Clear explanations and precise. Worth listening to the explanations as ignoring the advice can be costly. Everyone speaks to me. Professional organisation. Immediately feel part of the organisation. Made to feel very welcome.

Very friendly and always approachable. Good team atmosphere and dedicated to the job. Professional outlook. Reliable, Easy to work with. Whenever I phone up I can just get advice. I feel you always have time. Whenever I ask a question you will go away and find an answer. This is very personalised. Come back to me when you say you will. You make me feel like you’re MY PERSONAL ACCOUNTANT, just like you’re working for ME. Not just a warm office but a warm heart. A nice cup of tea as well.

Quite a happy team, great attitude, all have smiles on faces. Advice has sunk in – all gone in. I understand what I’ve done, what I should have done, what I shouldn’t have done. Feel apprehensive about the future but looking to receiving more good advice.