Easy to get hold of. Quick responses. Speak plain English. Always explains things easily to me. If I don’t get it you explain things in a different way so I do get it.

Very happy with the service I receive. You do everything for me. I do nothing myself. I’ve got no worries at all. Everything is sorted for me. You can always get hold of someone and receive good advice quickly. Very happy

What I like is the the friendly approach. Don’t feel like a statistic. Feel like I’m being looked after on a personal level. Go out of your way so that you fit into my time frame.

All very polite on the phone, all very nice. Very different to the people I normally ring. Extremely helpful, I came to you with a massive problem, you put my mind at ease and were really helpful. Good price as well. Felt a great deal of trust as soon as I walked through the door. Feels very one on one. Makes it a lot easier. Not rushed out the door.

Very helpful, very friendly, take away all my worries. Nice to be known as a person not a number.

Faultless, you’ve never given me any grief. Always done the books, always give me something back.

Excellent, great, friendly, clear, concise plain speaking.

Brilliant! Love it. Very professional. Made me feel very comfortable. Very polite.

Very good, Always been good service. Very pleased.

Very good, handy, like a small business they know their stuff, quite happy to help. All friendly. Andrew is nice, perfectly friendly on the phone. Different completely to previous accountant, not big company. Perfectly happy.