Quite a happy team, great attitude, all have smiles on faces. Advice has sunk in – all gone in. I understand what I’ve done, what I should have done, what I shouldn’t have done. Feel apprehensive about the future but looking to receiving more good advice.

Friendly, easy going and speaks plain English.

Helpful, professional, courteous. Spot on really. Easy to deal with and local. Just come in when we want. Friendly and always offer me a cup of coffee. Just come in if you have a problem. There is no fear of meeting “The Accountant” and they speak plain English. Easy to ask any questions.

Very good. Spends time with me. Time is not an issue. Doesn’t rush you out of the door. Good information and answers all the questions asked. Very good overall. Excellent.

All very polite on the phone, all very nice. Very different to the people I normally ring. Extremely helpful, I came to you with a massive problem, you put my mind at ease and were really helpful. Good price as well. Felt a great deal of trust as soon as I walked through the door. Feels very one on one. Makes it a lot easier. Not rushed out the door.

Efficient, all right for me, not problems. Easy to get on with and you make it easy for me. It’s NOT Double Dutch. You’re friendly and break it down for me.

Very easy to work with. Efficient. Always on the end of the phone if I have a query. Very reasonable price wise.

Easy to get hold of. Quick responses. Speak plain English. Always explains things easily to me. If I don’t get it you explain things in a different way so I do get it.

Friendly and approachable. Clear explanations and precise. Worth listening to the explanations as ignoring the advice can be costly. Everyone speaks to me. Professional organisation. Immediately feel part of the organisation. Made to feel very welcome.

Friendly, kind, a good cup of tea. Helpful. Easy access. Always feel welcomed. Happy with my tax repayment. Good atmosphere. Very helpful. It was a scary experience with HMRC. I feel I know what I’m doing.