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Received an excellent service. I never have to wait very long to receive information. Approachable, efficient and quick responses. It’s great to be able to get an answer. Somewhere else I found I never could. Tone of emails are great as you understand what’s going on.

Relaxed, really nice atmosphere, genuinely put at ease, lovely environment, all pleasant, just like talking to your brother or sister, a relative, just well known. All pleasant. Ecstatic with refund.

Absolutely brilliant, perfect. It’s dead easy, it’s simple. I don’t have to do a lot. I like that! No complaints at all.

Very helpful, very friendly, take away all my worries. Nice to be known as a person not a number.

Very informative, good communication skills, no queries in recommending you. Friendly atmosphere. Fantastic Team. Very helpful and nothing seems to be too much trouble. 10 out of 10, 5 stars.

Friendly, kind, a good cup of tea. Helpful. Easy access. Always feel welcomed. Happy with my tax repayment. Good atmosphere. Very helpful. It was a scary experience with HMRC. I feel I know what I’m doing.

I’ve got your number on my phone! Staff are very polite. Nice easy and straightforward. Always looked after. Don’t really have to do a lot, which I like.

Good, quick response. Don’t tend to need too much. Clearly explained.

Friendly. Always get an appointment. A person is always at the end of the phone. Always very polite and offer a drink. Everything is explained clearly.

Very good, I look forward to our chats, I really do. Some people are really hard to talk to but you’re so easy to talk to. Very polite, kind and a happy team.